Faq

What are your shipping options?

We offer standard and express shipping worldwide. Standard delivery typically takes 7-14 business days, while express shipping delivers within 3-7 business days. Delivery times may vary depending on your location.

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over $100. For orders below this amount, a flat shipping fee will apply.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging with all tags attached. Personalized or customized jewelry cannot be returned.

How do I initiate a return?

Please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a prepaid return label if applicable.

How should I care for my jewelry?

To maintain the quality of your jewelry:

• Store pieces separately to prevent scratching
• Remove jewelry before swimming or showering
• Clean with a soft, dry cloth
• Avoid contact with perfumes and chemicals

What materials do you use in your jewelry?

Our collections feature high-quality materials including sterling silver, gold plating, genuine gemstones, and premium alloys. Each product description specifies the exact materials used.

Is your jewelry nickel-free?

Yes, all our jewelry is nickel-free and hypoallergenic, making it suitable for sensitive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.

Do you offer customization services?

Yes, we provide customization options for certain jewelry pieces including engraving and gemstone selection. Please contact our customer service team for available options and pricing.