Refund policy
Refund Eligibility
At RiviereGlim, we want you to be completely satisfied with your jewelry purchase. To be eligible for a refund, your item must be:
- Unworn, unused, and in its original condition
- In the original packaging with all tags attached
- Returned within 14 days of delivery
- Accompanied by proof of purchase
Custom-made or personalized items (including engraved pieces) are not eligible for refunds unless defective.
Non-Refundable Items
The following items cannot be returned for refund:
- Earrings for hygiene reasons (unless defective)
- Items marked as "Final Sale"
- Gift cards
- Items that have been altered or damaged after delivery
Return Process
- Contact our customer service team to initiate your return
- Package your item securely in its original packaging
- Include your order number and reason for return
- Ship the package to the address we provide
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Refund Timeline
Once your return is received and inspected:
- Refunds will be processed within 5 business days
- Your refund will be credited to your original payment method
- Please allow additional time for your bank or credit card company to process the refund
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange for return shipping at our expense
- You may choose between replacement or full refund
International Returns
For international orders:
- Customs duties and taxes are non-refundable
- Return shipping costs are the customer's responsibility
- Refunds will be issued in the original currency of payment
Contact Information
For any questions about our refund policy, please reach out through our customer service channels.